Privacy Policy

1. Introduction

Loadmile ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform and related services (the "Service").

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account information (name, email address, password, phone number)
• Company information (business name, address, tax ID, DOT number)
• Payment information (credit card details, billing address)
• Fleet information (vehicle details, driver information, dispatch data)
• Communications with our support team

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage data (features used, time spent, actions taken)
• Device information (browser type, operating system, IP address)
• Location data (GPS coordinates from mobile devices, when authorized)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our Service
• Processing transactions and sending related information
• Sending administrative information, updates, and security alerts
• Responding to your comments, questions, and customer service requests
• Improving our Service through analytics and research
• Detecting, preventing, and addressing technical issues and fraud
• Personalizing your experience
• Sending marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We use industry-standard encryption for data transmission and storage.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@loadmile.tech.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place for such transfers.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

13. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the rights described in Section 7. Our legal basis for processing your information includes:

• Performance of a contract with you
• Compliance with legal obligations
• Your consent (which you may withdraw at any time)
• Our legitimate business interests

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@loadmile.tech
• Email: info@loadmile.tech
• Website: https://loadmile.tech