Refund Policy

1. Overview

At Loadmile, we strive to provide exceptional fleet management software and customer service. This Refund Policy explains our approach to refunds and cancellations for our subscription-based services.

2. Free Trial

We offer a 7-day free trial that gives you full access to our platform. No credit card is required to start the trial. The trial period allows you to thoroughly evaluate our Service before committing to a paid subscription.

• No charges during the trial period
• Full access to all features
• No automatic billing at trial end
• Cancel anytime during the trial with no obligation

3. Subscription Billing

After your free trial ends, you may choose to subscribe to a paid plan. Our subscriptions are billed monthly in advance based on your fleet size:

• Base plan: $169/month for up to 10 vehicles
• Additional vehicles: Tiered pricing based on fleet size
• Billing occurs on the same day each month
• Automatic fleet size adjustments reflected in billing

4. Refund Eligibility

4.1 General Policy

Subscription fees are generally non-refundable. However, we understand that exceptional circumstances may arise. We evaluate refund requests on a case-by-case basis.

4.2 When We May Provide Refunds

We may consider refund requests in the following situations:

• Technical Issues: If our Service experiences significant technical problems that prevent you from using core features, and we are unable to resolve the issue within a reasonable timeframe
• Billing Errors: If you were charged incorrectly due to a system error or duplicate billing
• Dissatisfaction Within First Month: If you are not satisfied with the Service within the first 30 days of your initial paid subscription (not including the free trial period), we may offer a prorated refund
• Service Downtime: If our Service experiences extended downtime (more than 48 consecutive hours) due to issues on our end, we may provide a prorated credit or refund
• Change in Terms: If we make material changes to our pricing or terms that significantly affect your use of the Service

4.3 When Refunds Are Not Provided

We generally do not provide refunds in the following cases:

• Change of mind after the first 30 days of paid subscription
• Lack of use or failure to utilize the Service
• Dissatisfaction with features that were clearly described in our documentation
• Technical issues on your end (internet connectivity, device compatibility, etc.)
• Violation of our Terms of Service resulting in account termination
• Partial month usage (we do not prorate for mid-month cancellations)

5. Cancellation Policy

5.1 How to Cancel

You may cancel your subscription at any time through your account settings or by contacting our support team at support@loadmile.tech.

5.2 Effect of Cancellation

• Cancellation takes effect at the end of your current billing period
• You will continue to have access to the Service until the end of that period
• No refund will be provided for the remaining days in your billing period
• Your data will be retained for 30 days after cancellation, after which it may be permanently deleted
• You may request a data export before or shortly after cancellation

5.3 Reactivation

If you cancel and later decide to return, you may reactivate your account within 30 days of cancellation without losing your data. After 30 days, you will need to start with a new account.

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• The billing date(s) in question
• Detailed explanation of why you are requesting a refund
• Any supporting documentation (screenshots of errors, correspondence with support, etc.)

Send refund requests to: billing@loadmile.tech or support@loadmile.tech

6.2 Processing Time

• We will review your refund request within 5-7 business days
• You will receive an email notification regarding the decision
• If approved, refunds will be processed within 7-10 business days
• Refunds are issued to the original payment method
• Processing time by your bank or credit card company may vary

7. Billing Disputes

If you believe you have been incorrectly charged, please contact us immediately at billing@loadmile.tech. We will investigate all billing disputes promptly and work with you to resolve any issues.

7.1 Chargeback Policy

If you file a chargeback or payment dispute with your bank or credit card company without first contacting us, we reserve the right to immediately suspend or terminate your account. We encourage you to reach out to our support team first so we can address any billing concerns directly.

8. Service Credits

In some cases, instead of providing a refund, we may offer service credits that can be applied to future billing periods. Service credits are applied automatically to your account and are non-transferable.

9. Downgrades and Fleet Size Changes

9.1 Reducing Fleet Size

If you reduce the number of vehicles in your fleet, your billing will automatically adjust on your next billing date. No refund is provided for the current billing period.

9.2 Increasing Fleet Size

If you increase your fleet size mid-month, you will be charged a prorated amount for the additional vehicles for the remainder of the current billing period.

10. Force Majeure

Loadmile shall not be liable for any failure to perform its obligations where such failure is as a result of acts of nature, war, terrorism, riots, civil unrest, epidemics, pandemics, government restrictions, or any other force majeure event. No refunds will be provided for service interruptions caused by force majeure events.

11. Promotional Offers and Discounts

If you subscribed using a promotional code or discount, special refund terms may apply. Promotional offers are typically non-refundable. Please refer to the specific terms of the promotion or contact our sales team for clarification.

12. Annual Subscriptions

While we currently offer monthly billing, if we introduce annual subscription options in the future, they may be subject to different refund terms. Annual subscriptions typically offer a discount but may have more restrictive refund policies.

13. Enterprise and Custom Plans

Enterprise customers and those on custom pricing plans may have different refund terms as outlined in their specific service agreements. Please refer to your contract or contact your account manager for details.

14. Taxes and Fees

Refunds do not include any taxes, processing fees, or charges imposed by third-party payment processors unless required by law. Applicable taxes and fees are non-refundable.

15. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Changes will apply to purchases made after the effective date of the update.

16. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

17. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

• Email: billing@loadmile.tech
• Email: support@loadmile.tech
• Email: info@loadmile.tech
• Website: https://loadmile.tech

Note: We value our customers and are committed to providing excellent service. While our default policy is that subscription fees are non-refundable, we understand that special circumstances arise. If you're experiencing issues or have concerns about billing, please don't hesitate to reach out. We're here to help and will work with you to find a fair solution.